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Coleman White Partnership Limited (Trading as The Snitterfield Arms), are committed to protecting your personal information and being transparent about how we use it. This Privacy Policy explains what data we collect, how we use it, and your rights under UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

 

1. Who We Are

Coleman White Partnership Limited trading as The Snitterfield Arms
Website: www.thesnitterfieldarms.co.uk
Email: hello@thesnitterfieldarms.co.uk
Phone: 01789 647388
We are the data controller responsible for handling your personal data.

 

2. What Information We Collect

We may collect the following types of personal data when you interact with us:

• Contact Information: Name, email address, phone number.

• Booking Details: Date/time of reservation, party size, dietary requirements, and whether you’re bringing a dog.

• Marketing Preferences: Your preferences for receiving promotional emails.

• Technical Data: IP address, browser type, device information (collected via our website provider, Wix).

• CCTV Footage: If you visit our premises, CCTV may be in operation for security and safety.

 

3. How We Collect Your Data

We collect your data in the following ways:

• When you make a reservation via our website (powered by Wix Table Reservations).

• When you sign up for our email newsletters or promotions.

• When you contact us by phone, email, or via forms on our website.

• Through cookies and analytics tools on our website (see Section 7).

 

4. How We Use Your Information

We use your personal data to:

• Manage your bookings and communicate with you about your reservation.

• Respond to your enquiries or requests.

• Send you marketing emails about events, promotions, and news

• Improve our website and services.

• Ensure the safety and security of our staff and guests through CCTV.

 

5. Marketing and Communications

We only send marketing emails if:

• You’ve given us your explicit consent, or

• You’re an existing customer and we’re promoting similar services (the “soft opt-in” rule).

You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

 

6. Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties, including:

• Wix, who provide our website and booking platform. You can view their privacy policy here.

• Email service providers used to send newsletters (via Wix).

• Legal or regulatory authorities, if required by law.

All third-party providers are required to keep your data secure and process it only on our instructions.

 

7. Cookies and Website Data

Our website uses cookies and similar technologies to:

• Improve user experience,

• Analyse website traffic and usage.

You can manage your cookie preferences through your browser settings. 

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8. How Long We Keep Your Data

We only keep your data for as long as necessary for the purpose we collected it. For example:

• Booking details: kept for up to 12 months after your visit.

• Marketing data: kept until you unsubscribe.

• CCTV footage: typically stored for 30 days unless required longer for security reasons.

 

9. Your Rights

You have the right to:

• Access the personal data we hold about you.

• Correct any inaccurate or incomplete data.

• Withdraw your consent to marketing at any time.

• Request erasure of your data (“right to be forgotten”).

• Lodge a complaint with the Information Commissioner’s Office (ICO) if you're unhappy with how we handle your data.

To exercise your rights, contact us at hello@thesnitterfieldarms.co.uk.

 

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and we’ll notify you of any major changes.